Policies
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Policies
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Payments
A reservation is confirmed upon the receipt of a deposit of the total nightly
rental cost and the acceptance of the on-line Rental Agreement. A $1000 security
deposit is added to the total of all rentals. It is returned less damages within
30 days of guests’ departure. All final payments must be made at least 30 days
before guests’ arrival. Credit cards are not accepted. Wire transfer, check and
money order of the only methods of payment that are accepted.
Rental Cancellation and Refund
All cancellations must be submitted in writing. More than 90 days prior to
arrival, the entire deposit will be returned less a $250 administrative fee.
Less than 90 days prior to arrival, 10% of any deposit is forfeited. Less than
60 days prior to arrival, 25% of any deposit is forfeited. Less than 30 days
prior to arrival, all payments are forfeited.
Restrictions
Guests occupying the property will be responsible for any damages to
the property or its contents caused by themselves or their guests. No pets will
be allowed in the rental property without written permission prior to arrival.
Unlawful acts will not be tolerated.
Children
Parents are advised to consider the dangers of the balconies, pools and open
terraces. Childcare services are not available. A waiver of liability must be
signed before arrival. Crib rental: $20/day Highchair rental: $18/day
Responsibility
Casa del Arbol or its owners shall not be held responsible for any injury, loss,
illness or damage to any person or their property who is occupying Casa del
Arbol. The rights, if any, of a person occupying the rental property to seek
recourse against the property owner or Casa del Arbol for any injury to the
person or property of the person shall be governed by the laws of the City of
Zihuatanejo, Mexico and determined exclusively by the courts of the City of
Zihuatanejo having proper jurisdiction. Casa del Arbol or the property owners
shall under no circumstance be responsible for any disturbance or inconvenience
to guests occupying it’s rental property for the actions of its neighbors or the
surrounding area. All information provided by Casa del Arbol, while deemed true
and reliable, is not guaranteed. Changes in inventory, items and decor may occur
from time to time and such changes will not void or alter the terms of the
rental agreement.
Transportation
Taxis are the most convenient and least expensive form of airport and
local transportation. Cars may be rented through agencies before arrival or at
the airport. The rental of a private vehicle with a driver is available at an
hourly rate.
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